Why only 5 results?
We don’t think you need to weed through tens of results to find a nice human to help you out. We always prioritize asking your Circle (see above if you need clarification on the Circle) first. We want to reduce the stress of choice, or the exhaustion that can come from humming and hawing. And we want to make the decision quick and easy. Everyone on your list has said yes. No need to spend time asking. You just have to pick the human you’re happiest with given your request. Review profiles with reviews to help you get to know each neighbour better. If for whatever reason you’re not jazzed by the results, you can discard and we’ll keep knocking on doors to find you five new humans to choose from.
How long do the results last?
Short answer: right now they don't expire; the time that shows is actually a glitch in the code right now. (Beta life.) But in future it will be 5 hours. We bring together five humans who have said yes to helping you out. The results may take a bit of time to populate, and, as of the first option, will in the near future last 5 hours.
How long can you book Sessions in advance?
You can book 30 days in advance.
Can I message someone any time?
No. You can only message people within the context of a Session.
Can I / how do I extend a Session?
You can! Once a Session is booked you can access the Session through the Sessions tab (🌵) and request to extend. Simply state how much extra time you’d like, and ask your neighbour who will agree or not. You can also extend once a Session has started! You can go about it the same way.
What if I need to cancel?
Things happen. You can cancel a Session any time after it is booked. In future we will have a fulsome cancellation policy that comes with penalties, but for now, you simply hit "Cancel" under the particular Session. We hope that until we can introduce this cancellation policy (as well as after) everyone respects each other's time, as well as the need to get their dogs cared for. If you cancel you put someone in a pickle, so just be mindful.
What if I have more than 1 dog? Can one neighbour look after both dogs?
If you have two dogs, someone with 1 or no dogs can look after both. Bottom line: No one can have more than three dogs in their care. So if someone also has two dogs they won’t turn up in your results. In the near future you'll also have the option of seeking a Session for each dog, and have them taken out separately. Houndr only permits you to have one active Session at a time, looking after dogs. So if someone takes both of your dogs, know that they are not looking after any other dog on Houndr.
If you have three dogs, only a neighbour with no dogs can help you out. You may need to sort separate Sessions for each dog.
Houndr’s purpose is not to create gigs for humans to make substantial amounts of money. Houndr is about helping neighbours. We want to make sure the dogs get as much individual attention as possible, keeping both humans and dogs happy.
How much does it cost to add another dog to a Session?
The second dog is an added $5 to the cost of the Session. It's a flat fee.
How many dogs can I take out at a time?
Houndr only permits you to have 1 active Session at a time. And no one can have more than 3 dogs in his/her care. So if you have 1 or no dogs, you can help a neighbour who has 2 dogs. If you don’t have any dogs you can help a neighbour with three dogs. If you have two dogs, you can only have one other dog in your care. (I hope we didn't lose you there. Bottom line: no more than 3 dogs in anyone's care.)
Again, Houndr’s purpose is not to create gigs for humans to make substantial amounts of money. Houndr is about helping neighbours. We want to make sure the dogs get as much individual attention as possible, keeping both humans and dogs happy.