Here we answer big & small questions about Houndr. If your question isn't here, don't hesitate to reach out at firstname.lastname@example.org.
3. Payment & pricing
5. City feed
How does Houndr work?
At the most basic level, on Houndr someone can ask for a hand with their dog and neighbours say they’ll help out. Rinse & repeat! 🛁 When you make a request you input basic details like when you need help and the pick-up / drop-off address. We go and see if any of your neighbours are happy to help. So we knock on doors for you, coming back with up to 5 people, at least initially, who have said a big yes to helping out. You never need to message people or do that asking, which can be awkward and time consuming. You simply pick one of those people, looking over their profile, including reviews. Once you’ve locked it in you can chat or even call using a masked phone number. From there you can sort out all the details. The whole thing can happen in a few minutes.
On the flip side, we’ll ask you now and then if you can help a neighbour out. We’re all neighbours here! We all need a hand and tons of us are happy to help, we just need someone to ask / an opportunity. Who would say no to hanging out with a dog if they have a bit of time? It’s no big deal.
When should I use it? / Who is it for?
Any time! Don’t hesitate to ask for a hand any time you need it. Houndr is for all humans with dogs who need a hand sometimes / regularly. We think most of us try to do too much ourselves. People are happy to help if you ask them. It’s also for all those humans who don’t have a dog, but want to experience that companionship. They don’t want to walk your dog for money, they want to hang out with their dog like they would hang out with a nugget of their own. One of the biggest differences between Houndr and typical dog care is that this isn’t a job. Here people are just being neighbours. You need a hand? No problem, I can help. We think regular life gets a lot easier when we know we have people we can count on, and conversely people who need us!
Who am I going to get connected to?
You’re going to get connected to people nearby -- neighbours! But let’s be serious in cities we have a lot of neighbours. Most of us would have no idea who’s door to knock on, even if we felt comfortable knocking. We connect you to people who’ve said yes to helping you out when you need it. And yes they live nearby -- likely less than a ten minute walk away.
What information do you need to connect me to neighbours?
We get to know you a bit when you sign up, and then learn a bit more before we connect you to your neighbours. At bare minimum we need you full name, address, phone number, email address, and if you’re going to get a hand we need a credit card number and if you’re helping out we need banking details to pay you. We verify phone numbers, with our payment processor verifying other relevant details in order to accept payment or transfer funds. We don’t reveal this information to your neighbours, but we have it on file. It’s your responsibility to keep it up to date, remembering that humans are either taking care of your dog or you’re helping out with theirs. Be responsible and respectful. More on what information we share with neighbours below!
What’s a Circle?
A Circle functions like your favourites — it’s a collective of humans you trust the most with your dog(s), and as we build this feature out, the dogs you love to look after the most. (More on this soon!) We always ask your Circle before your other neighbours. This is your everyday support system! These are humans you can count on, and dogs who bring you extra happiness!
What if I don’t have a dog?
We need you! Your neighbours need you! If you love dogs, we think you should get your fill of cute dogs helping your neighbours. Click here to find out how Houndr works if you are just looking to hang out recreationally with all the neighbourhood dogs. It’s like being the fun aunt / uncle.
How do you connect me to neighbours? Can I connect 1-1 with neighbours myself?
We connect you care of a request that’s made. Right now only dog owners can make requests. So you make a request and we knock on your neighbours’ doors, so to speak, and connect you with neighbours who have said yes to help. You can’t connect 1-1 with neighbours, including direct messaging. This is another thing that makes us different from other things out there. We’re very much a community, but a community that’s rooted in action, in doing something nice, we like to say. You can connect with neighbours around the city broadly on the City feed, but not explicitly 1-1. We conect are of requests so we focus on asking for help and offering to help within a context.